Troubleshooting/Questions

For questions concerning equipment malfunction, please email: uwcshelp@u.washington.edu

System and location wide issues can be found on the Dawg Prints Alerts blog. Dawg Prints Alerts can be found here.

Mobile Devices: Unfortunately we are not able to provide printing for mobile devices at this time. We are looking at a module from our vendor to provide this capability, but at this time it is still in the planning stages.

For any other questions:
email: uwcshelp@u.washington.edu

Known Issues:

  • Printing code or gibberish for your released print or unable to release print (Example: ERROR: limitcheck / OFFENDING COMMAND: show / STACK:): This issue is tied to the format of the paper so please double-check that it is printing in 8.5 x 11 (Letter format). A4 is the default print format for Apple products.
  • Mac OSX (or newer) - The popup is unable to open because it is from an unidentified developer: Please navigate to System Preference -> Security and Privacy. In the General tab there will be an Open Anyway option to open the popup.

  • Mac OSX (or newer) - The print package is unable to contact the popup server: You need to be connected to the University of Washington network and make sure you are not on a VPN (Virtual Private Network). If you are on the UW network, please navigate to System Preferences -> Network. Click on Advanced and then in the TCP/IP tab, click on Release DHCP Lease.

  • Due to a security policy change by Google logging in to Google products (e.g., Gmail) from scan stations now requires that you configure your account to allow for "less secure apps". Please see our DawgPrints Alerts post for more information.
  • Mac 10.8 (or newer): You need to install additional software before printing. If you see these ...
    • ... then you'll need to download and install additional drivers.
      • Xerox 4500 or 4510: Download this file and run the package.
      • Xerox 5550: Download this file and run the package. (Note: If running 10.10.2, you will be prompted to download and install drivers from the Apple store when trying to print. Do this.)
      • Ricoh Aficia SP 5200DN: Download this file and run the package.
    • In either case once you reach the "Select Printer" step click continue, then click "Continue" when the package warns that you have not yet selected a printer. Finally click "Close". The printer installed by the DawgPrints package should now function and not request additional software.
  • Mac 10.10 Users: Pharos has released an updated Popup client for Yosemite in December. Unfortunately many Xerox printers (which primarily compose the DawgPrints printer fleet) do not yet have Yosemite-compatible drivers. Print packages for the following types of printers are known to work without additional installation steps:
    • Ricoh C821DN
    • Xerox Phaser 4600