Billing Servicers

If you borrowed from the Federal Direct Student Loan program (Stafford and PLUS loans), your lender is the federal Department of Education. Your loan will be billed by the Federal Direct Loan Servicer.

If you borrowed from a Federal Campus Based Loan program (Perkins and federal Health Profession and Nursing loans), your lender is the University of Washington. These loans will be billed by the UW’s loan servicer, Heartland ECSI.

If you borrowed from an Institutional Loan program (that you received from a UW department), your lender is the University of Washington and you will be billed by our loan servicer, Heartland ECSI.


Managing Your UW Loan Account

If the University of Washington is your lender, your loan will be billed by Heartland ECSI. You will need to create a user account on the Heartland ESCI website to monitor your account and take advantage of available online services. If you have questions about your account, contact Heartland ESCI and a representative will assist you.


Deferment, Cancellation and Forbearance

Many loan programs offer benefits such as deferment, forbearance, or cancellation options based on the specific terms of your loan. If you are eligible for any of these benefits, please see our Loan Forms and review the address you need to submit the form to for processing. Most forms can be submitted to our loan servicer, Heartland ECSI.

If you have questions about eligibility for any of these options or how to file a request form, please contact Heartland ECSI and a representative will assist you.


Tips for successful repayment of your student loan

  • Keep your lender informed if you:
    • change your name, address or phone number
    • transfer schools
    • leave school or drop below half-time
    • change your graduation date
  • Make sure you have all of your loan records organized. Keep copies of your promissory note, disclosure statements and repayment schedule.
  • Create a realistic budget which includes your student loan payments.
  • Know:
    • when your loan payments begin
    • the amount of your student loan payments
    • your rights and responsibilities as a student loan borrower
  • Consider loan consolidation
  • Contact your lender immediately if you are having trouble making your monthly payment or have any questions or concerns about repayment

Lender and Servicer Links