Public speaking, presentation skills, listening and giving feedback, coaching, writing business emails, writing web content, writing reports and proposals

Excel, Access, Word, Visio, Powerpoint and Drupal website construction

Customer Service
Customer relations, telephone skills, effective email communications, teamwork

Communication, organizational climate, commitment, customer focus, continuous improvement

Problem Solving
Continuous improvement (including LEAN)

Project Management:
Required skill for leaders in FM, both for internal projects and university-wide

The mode of organizational work in FM; strong skills as a team leader or team facilitator are valued in FM

See the FM Strategy Map and the F2 Strategy Map for strategic focus of the organizations and identify the skills and behaviors that will support those strategies.