Frequently Asked Questions

The File Explorer is slow

a. Open up the File Explorer.
b. Click View and Option.
     

c. Change "Open File Explorer to:" to be "This PC" instead of "Quick Access".
     

The monitor does not display anything

a. Check for the connections. Each monitor should have at least 2 cables connected. Try pressing the power button on the monitor. If the power button press does not cause an orange light to turn on, make sure your cables are connected to the outlet.

Request an ergonomic mouse/keyboard

a. Fill out the help request form provided in the link above. If there isn’t a spare mouse/keyboard, then it may take few days to replace the mouse/keyboard.

Request a loaner laptop

Request Laptop

Outlook displaying it is "Working Offline"

a. Go to Send / Recieve tab at the top of the Outlook. Check to see if the the "Work Offline" feature is toggled on as below.