As part of our FY27 strategic focus on service excellence and in alignment with the UW strategic framework, Finance, Planning & Budgeting (FPB) is launching a Customer Service Assessment initiative.
Our goal is to make interactions with FPB more consistent, coordinated, and easier to navigate. Using “frictionless administration” as our north star, this initiative will help us:
Measure: establish a baseline understanding of how FPB services are experienced by the community
Identify: leverage the “voice of the customer” to better focus our work on high impact opportunities to strengthen our service delivery and support
Improve: use the baseline and ongoing feedback to prioritize service improvements, monitor results and adjust our service delivery model over time
What to Expect
This month, FPB teams will begin incorporating brief surveys into key service interactions to gather feedback from our campus partners.
We have partnered with Institutional Assessment & Evaluation to ensure a consistent and thoughtful approach to survey design and analysis.
You may begin seeing survey links in:
- FPB email signatures
- Department newsletters
- UW Connect tickets
- Other points of interaction
Your feedback is an important part of this effort and will help us understand what’s working well, identify opportunities for improvement, and strengthen the services FPB provides across campus. Broad participation will help inform our strategies for high impact service improvements as well as identify potential variations in how our services are experienced across the institution.
Share Your Feedback
When you see a survey link, we encourage you to take a few minutes to share your experience.