Collections Process

Collections Process

When an employee has not responded within 30 days from the notification date, the Payroll Office will send out a pre-collection letter to an employee who has not made payments or payment arrangements. If a response is again not received from the employee, the overpayment may be referred to an outside collections agency or may result in involuntary payroll deductions from the employee’s paycheck(s).

Overpayments placed for collections will be charged a fee (commission – current rate 35%) by the collection agency in addition to the overpayment amount due. Once the overpayment has been turned over to the collection agency, the Payroll Office will no longer accept direct payments from the employee; the employee will need to communicate solely with the collection agency.