UWCF Updates

Major redesign of the UWCF site. New and updated features include:

• Simplified Menu Bar for the site.
• Browse by category with all knowledge articles categorized. (these may change over time as existing categories are updated and new categories are added.)
• Search results filters for Category, Last Modified, and View Count.
• Search result sorting by Relevance, Views, Newest, and Alphabetical. Sorting can be ascending or descending.
• Infinite load of search results. If more than 15 articles are returned, the system will automatically load new results as you scroll.
• Breadcrumb metadata showing exactly where knowledge articles live.
• Category results page showing all knowledge articles in a category with the ability to drill down to subcategories.
• Helpful Article feedback on each article page. This is a phase 1 release, future enhancements are planned.
• Request Form search improvements. Forms search will filter forms on the fly.
• Share knowledge articles with the Copy Permalink feature.

• Consolidated 20 knowledge bases to a single knowledge base. This change was necessary to ensure the site is more flexible and sustainable long term.
• Created a four-level category hierarchy for all knowledge articles, allowing us to better define where content should be found.
• Created content owner groups for all groups that are creating and adding knowledge articles to UWCF.
• Assigned all knowledge articles to content owner groups.
• Created reporting dashboards for content owner groups so they can see all the content they own.
• Implemented knowledge article templates to ensure consistency of content created.