Services Office

Report Content - Examples:

  • There are some transactions that a user thinks should be included in the report that aren't.
  • Why is this transaction in GCCR vs. EFECs?


Authorization issues Astra support
Printing issues Nebula or local IT person if Non-nebula organization

Escalation issues - Examples:

  • User has a question about why a transaction appears in the report - MAA does some research but can't figure our why the transaction is included.

Problems with the reporting tools itself. Examples:

  • I get an error when I try to run the report.
 Decision Support Center -