Short-Term Loans

The best way to get information from the Department of Education is by visiting their [website](http://www.ed.gov/index.jsp). There you will find extensive information about loan programs as well as a list of telephone numbers depending on your need.

You will receive separate bills if you have multiple loans with different lenders. For example, the University of Washington bills for: + Perkins Loans + Health Profession Loans + Nursing Loans + Institutional Loans The Department of Education services bills for: + Federal Direct Stafford (subsidized and unsubsidized) Loans + PLUS Loans

If a payment hasn't been posted, there are a couple of common reasons why. In general, follow these steps: + Note the date of your loan statement. Was it printed before your payment had time to be posted? + It's possible that your payment was received after the loan statment was printed and mailed to you, but before the payment was processed. If this is the case, you can contact the loan biller to check if they received the payment. + Check with your bank. Has your check been cashed?

Some loans have deferment options for those students who return to school after their loan goes into repayment. To see if you may be eligible for student deferment, visit the [Loan Repayment](http://finance.uw.edu/sfs/students/repayment) section of the [Student Fiscal Services](http://finance.uw.edu/sfs/students/) website.

Late loan payments often result in a late fee being applied to your account. If you think or know your payment will be late, you should contact [Student Fiscal Services](http://f2.washington.edu/fm/sfs/students) as soon as possible. If you can make the payment soon, but know it will be late, please: + Send us an [Email](http://f2.washington.edu/fm/sfs/contact) (available to send 24 hours a day - answered M-F, 8 AM to 5 PM) + Start a [Live Chat](https://messenger.providesupport.com/messenger/uw_sfs.html) with customer service staff + Call our customer service line at 206-543-4694.