In support of decentralized customer invoicing, the customer administration group provides guidance on billing standards, invoice setup, and system functionality; assists departments with invoice corrections, credits, and adjustments; and helps resolve customer billing and payment inquiries that require centralized expertise.
This group is also responsible for the creation and maintenance of customer records, verification of customer information, and updates to established customers to support accurate billing, reporting, and compliance. The department works closely with campus units to ensure customer data is complete, consistent, and aligned with institutional standards.