Overview
Choosing the correct topic in Award Portal can help GCA process your ticket in a timely and efficient manner. You can click on the question mark in the Topic section of any ticket to see a description of each topic.
Award Portal Topics
The following table shows each of the active Award Portal topics along with a brief description and examples of appropriate use cases.
| Topic | Award Portal Description | Examples |
|---|---|---|
| Advance Spend | Issues related to an award currently in Advance Spend status | ADV status requests |
| Award Setup | Issues related to how an award has been established in Workday, such as rebudgeting, Award Line extensions, or status of new award items (ASRs or MODs) received in GCA | Add grant hierarchy |
| Budget plan troubleshooting | ||
| Non-primary award line extensions | ||
| MOD/ASR troubleshooting | ||
| Add subrecipient | ||
| Closeout | Issues related to award/award line closeout, such as Closeout in Progress requests or notifications of pending extensions. | Request to flip award line to Closeout in Progress status |
| Notification of pending extension | ||
| Refund request | ||
| Award termination notice | ||
| Compliance | Issues related to the allowability of expenditures or other award activities. | Notice of audit request |
| Questions of allowability | ||
| Cost Share | Issues related to cost share commitment or contributions. | New cost share amendment |
| Logging third-party cost share | ||
| Cost share troubleshooting | ||
| Customer Payments | Issues related to funds received from sponsors. | Payment application |
| Payment troubleshooting | ||
| Deficit Transfer Request | Issues related to the transfer of deficits off a sponsored grant to a department worktag. | Deficit transfer requests. |
| Facilities and Administration (F&A) | Issues related to Facilities and Administration costs (F&A) also known as indirect costs (IDC). | F&A rate adjustment |
| F&A base adjustment | ||
| F&A troubleshooting | ||
| Financial Reports | Issues related to sponsor financial reporting requirements. | New report request |
| Report troubleshooting | ||
| Reporting schedule change | ||
| Late-posting charges | ||
| Other | Anything not covered above! | Interest income |
| Add project manager | ||
| General questions | ||
| Pending Supplier Invoice | For use when submitting a supplier invoice for approval and payment from an award line that has already entered initial closeout. | Supplier invoice submitted after award period has ended. |
| Residual Balance Transfer | Issues related to the transfer of unspent balances off a sponsored grant to a residual balance worktag. | Residual balance transfer requests. |
| Sponsor Billing | Issues related to invoices generated by GCA to a sponsor. Do NOT use for questions about invoices received from subcontractors or vendors--contact Procurement Services or assistance with outgoing payments. | New invoice request |
| Invoice troubleshooting | ||
| Billing schedule change | ||
| Late-posting charges | ||
| Termination Notice | Issues related to termination notices for trainees or fellows funded by NIH training grant or fellowship awards. Do NOT use for issues related to award closeout or a sponsor notification that your grant is being terminated - choose the “Closeout” topic instead. | Termination notice routing |
| Termination notice corrections | ||
| Training Grants | Issues related to a training grant, other than termination notices. | Stipend troubleshooting |
| Trainee obligation questions | ||
| WA ST Estimate Letter | Used by GCA each June to inquire about estimated spending specific to State of Washington sponsors. | WA ST Estimate Letter inquiries |