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Q: How can we update grant managers? Where does this information pull from?
A: The grant managers for a particular award line are assigned via a combination of the grant hierarchy assigned to that award line and user roles assigned to people within your department. The grant hierarchies can be changed with a request in Award Portal and the user roles are managed by your shared environment.
Q: Is there a way to do a Department-level search (higher-level individual cost centers) to see open tickets?
A: Yes, Award Portal has the option to search for open tickets by cost centers and business units.
Q: How do we update PIs/Assignees on award lines?
A: PI/staffing changes can be requested via SAGE MOD request. Changes to elective grant lines (legacy sub budgets) can be routed directly to GCA, but changes that require sponsor approval must be routed through OSP first.
Q: How can we make updates to unprocessed award items?
A: Simple changes – updated documentation, a new SAGE budget – can be made by sending the new material to GCA Help via email. We should be able to make the addition without returning the item to campus. More complicated changes may require us to return the item to you for correction. Please note that Processed items are locked and cannot be changed.
Q: What sort of notifications will we get when an item is processed? What information is included on these notifications, and are there plans to update/improve the information provided to campus?
A: There is a working group comprised of people from ORIS, OSP and GCA who are actively working on improving the notifications. To help improve SAGE notifications, please fill out the SAGE Notifications Survey.
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