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Troubleshooting Tips
How do I add faculty to the Office of Merchant Services (OMS) instance for a course?
View the how-to-guide on how to add faculty to a course.
I accidentally deleted a quiz in my course! How do I restore it?
Restoring an Item Deleted in a Course (Pages, Assignments, Modules, Quizzes, Discussions, etc.)
Oh No! I was editing my home page in Canvas and accidentally deleted parts I wanted to keep -- and then I SAVED it! How can I get it back?
Using Page History to Restore a Page to a Previous Version
HELP! I somehow managed to DELETE my entire course!
Restoring an Entire Course that has been Deleted
Note:
- To accomplish this, you will need to know the course id number of the deleted course, which is usually found in the URL of the course: https://uwoms.instructure.com/courses/XXXXX
- The easiest way to find this information is to run the Recently Deleted Courses report found in Admin > Reports
Whoops! I went into my course settings and found the 'Reset Course Content' link. I threw caution completely to the wind and ignored all the warnings. Now my course is completely devoid of all content.
If you’ve accidentally used the "Reset Course Content" feature, all content will be wiped. Unfortunately, there’s no simple way to recover it directly. However, there is a workaround using the BETA environment.
Steps to Recover Your Content:
- Access the BETA environment as quickly as possible at https:/uwoms.beta.instructure.com
- Locate the same course that was reset
- Export the course content as a package (ZIP) file
- Re-import the ZIP file back into your Canvas production environment
Notes:
- The BETA environment resets EVERY SATURDAY, so you must retrieve your content within the same week it was reset.
- After the reset, the content will be permanently lost if not recovered in time.