If you do not find your question below or elsewhere on our website (TouchNet specific questions can be found on our How-To Guide), please email pcihelp@uw.edu.
- Can I charge convenience/service/surcharge fees?
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UW Merchants are not permitted to charge convenience or surcharge fees unless provided an exemption from OMS.
Merchants may enroll in card brand tuition service fee programs such as the Visa Government and Education Program through an OMS approved platform such as Touchnet PayPath.
- My customer has provided me a four digit decline code from TouchNet. How do I tell what this means?
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A list of exception codes can be found here: https://secure.touchnet.net/help/ech/default.htm
Select “exception codes for hosted solutions” for credit card transaction code definitions.
- Do you handle ProCard questions?
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We do not. Please reach out to procard@u.washington.edu for any ProCard questions or concerns.
- What types of fees are involved with taking credit cards?
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The current fee structure may be found here.
- What fees are returned to the merchant on a return transaction?
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- UW Merchant Fee
- Internal UW Merchant Fees are not returned.
- FiServ Processor Fees
- A transaction charge of $.0175 will occur for the return transaction.
- The previous transaction fee of $.0175 is not returned.
- The interchange fee(%) varies based on card brand used and transaction type.
- Cvent Fees
- Cvent registration fees are not returned.
- UW Merchant Fee
- Is it true American Express is more expensive to accept?
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Due to UW participating in the state contract with American Express, interchange fees are locked at 2.15% compared to an average of 2.25% for Visa and MasterCard. FiServ transaction fees are $.0175 cents for all cards, including American Express.
- I am having issues with my credit card terminal/reader. Who should I contact?
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For technical issues, replacement, or new terminal orders, contact pcihelp@uw.edu.
- How does our income get deposited into our budget
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The settlement data is received from FiServ. This data is used to create accounting entries which credit your designated cost center. For more information contact pcihelp@uw.edu.
- If I want to update the merchant worktag information who should I contact?
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Email pcihelp@uw.edu with all updated information.
- How do I obtain reports for the fees we are charged
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The fee breakdown can be found in Workday as report R1257. Starting in FY26 use the Workday report R1257.1.
- How do I get access to my MID activity?
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MID activity can be found at ClientLine
- Do you have an example template for departmental policy?
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Example Credit Card Handling Policy can be found here