- Can I charge convenience/service/surcharge fees?
-
If you are interested in charging a fee for your credit transactions, please let us know at pcihelp@uw.edu
- What is a payment gateway?
-
A payment gateway authorizes a credit card transaction for e-commerce transactions.
- My customer has provided me a four digit decline code from TouchNet. How do I tell what this means?
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A list of exception codes can be found here: https://secure.touchnet.net/help/ech/default.htm
Select “exception codes for hosted solutions” for credit card transaction code definitions.
- What is a chargeback?
-
A reversal of a credit card payment coming directly from the bank.
- What is a MID?
-
The Merchant Identification Number is the account number assigned to University merchants associated with processing credit cards.
- How do I find my MID?
-
- This was the 10-digit number given to you when we set up your merchant account..
- MyFD
Look on the transaction line (03-49 / 03-51)
- Merchant Services Fee Report
You can look up by budget and you'll see all MIDs associated with the budget
- Processor reporting
Merchant Connect (Elavon) or ClientLine (FiServ/KeyBank) - MID is on the top of the statements
- Do you handle ProCard questions?
-
We do not. Please reach out to procard@u.washington.edu for any ProCard questions or concerns.
- What types of fees are involved with taking credit cards?
-
The current fee structure may be found here.
- What fees are returned to the merchant on a return transaction?
-
- UW Merchant Fee
- Internal UW Merchant Fees are not returned.
- Elavon Processor Fees
- A transaction charge of $0.03 will occur for the return transaction.
- The previous Elavon transaction fee of $0.03 is not returned.
- The interchange fee(%) varies based on card brand used and transaction type.
- Cvent Fees
- Cvent registration fees are not returned.
- Is it true American Express is more expensive to accept?
-
Due to UW participating in the state contract with American Express, interchange fees are locked at 2.15% compared to an average of 2.25% for Visa and MasterCard. Elavon transaction fees are .03 cents for all cards, including American Express.
-
I am having issues with my credit card terminal/reader. Who should I contact?
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For technical issues, contact Elavon's Premier Services line at 1-800-725-1245. For replacement or new terminal orders, contact pcihelp@uw.edu.
-
How does our income get deposited into our budget
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The settlement data is received from our merchant acquirer Elavon. This data is used to create accounting entries which credit your designated budget. For more information contact bankrec@uw.edu.
-
If I want to update the merchant budget information who should I contact?
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Email pcihelp@uw.edu with all updated information.
-
How do I obtain reports for the fees we are charged
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The fee breakdown can be found here.
-
How do I get access to my MID activity?
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MID activity can be found at merchantconnect.com.
-
Where do I get reports for the revenue we receive through merchant services
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Revenue reports can be found here.
-
Do you have an example template for departmental policy?
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Example Credit Card Handling Policy can be found here
- What are the User Roles and their functions in TouchNet
-
Merchant/uStore/uPay |
Role |
Access |
Merchant Level |
Merchant Manager
|
- Manage general merchant settings
- Grant the store manager and uPay site manager user roles to other users
- Add stores and uPay sites for the assigned merchant
- Edit general settings for stores created under the assigned merchant
- Add accounting codes and assign the accounting code used for taxes
- Review Marketplace financial reports
|
uStore |
Store Manager
|
- Manage general store settings
- Bring stores online and take stores offline (and schedule status changes)
- Configure text messages
- Configure stores to run in singlestore mode
- Upload splash and side banner images, and for stores in singlestore mode, upload header images
- Upload additional images for use with style sheets
- Download, upload, and activate style sheets for stores in singlestore mode
- Configure shipping classes and rates
- Configure store product categories
- Add and edit products
- Configure an additional donation to be offered during checkout
- Schedule status changes for products
- Move products between categories
- Configure payment methods that are allowed with user groups
- Configure user modifiers
- Activate the Marketplace tax service and configure which states use this service
- Grant the store clerk, fulfiller with refund/cancel rights, and fulfiller user roles to other users
- View Marketplace financial reports for the store
|
uStore |
Store Clerk
|
- Add and edit products in their assigned store
- Move products among categories
|
uStore |
Fulfiller with Cancel/Refund Rights
|
- Fulfill orders
- Refund orders
- Cancel orders
- For orders made with an ACH payment method, override the waiting period and proceed with fulfillment
|
uStore |
Fulfiller
|
|
uStore and uPay |
Accountant
|
- View Marketplace financial reports for the store.
|
uPay |
Site Manager
|
- Responsible for managing uPay site settings.
- Responsible for assigning payment clerks and accountants.
|
uPay |
Payment Clerk
|
- Responsible for issuing uPay refunds.
|