E-Commerce including Payment Gateways

E-Commerce

The primary e-commerce platform for the University of Washington is TouchNet Marketplace.  TouchNet offers both an online store and a payment gateway.

Payment Gateways

A payment gateway authorizes credit card processing for e-commerce transactions. Think of a payment gateway as the virtual equivalent of a physical credit card terminal. 

Payment Site Requirements

Our processor FiServ requires three main things on a website to accept payment cards: 

  • Showcase the Name of your Business (DBA) on your site
  • Post your business’s Customer Service Phone Number, Email Address, or physical Address for Customer Correspondence on your site
  • Secure the Page where your customers’ card information is entered using a valid SSL Certificate

In addition, they recommend the following:

  • List your Product and/or Service offerings clearly with prices and descriptions
  • Display your Return, Refund, and/or Cancellation Policy to your customers Note: Failure to display your return/refund policy could prevent you from successfully disputing a customer chargeback.
  • Ensure your customers know your business’s Country of Permanent Establishment
  • State your Privacy Policy clearly, and make it easily accessible to all visitors
  • Advise customers what their Delivery Method and Timing will be
  • Illustrate the Card Brand Marks your business accepts (Visa, Mastercard, etc.)