E-Commerce
The primary e-commerce platform for the University of Washington is TouchNet Marketplace. TouchNet offers both an online store and a payment gateway.
Payment Gateways
A payment gateway authorizes credit card processing for e-commerce transactions. Think of a payment gateway as the virtual equivalent of a physical credit card terminal.
Payment Site Requirements
Our processor FiServ requires three main things on a website to accept payment cards:
- Showcase the Name of your Business (DBA) on your site
- Post your business’s Customer Service Phone Number, Email Address, or physical Address for Customer Correspondence on your site
- Secure the Page where your customers’ card information is entered using a valid SSL Certificate
In addition, they recommend the following:
- List your Product and/or Service offerings clearly with prices and descriptions
- Display your Return, Refund, and/or Cancellation Policy to your customers Note: Failure to display your return/refund policy could prevent you from successfully disputing a customer chargeback.
- Ensure your customers know your business’s Country of Permanent Establishment
- State your Privacy Policy clearly, and make it easily accessible to all visitors
- Advise customers what their Delivery Method and Timing will be
- Illustrate the Card Brand Marks your business accepts (Visa, Mastercard, etc.)