Applicability: University of Washington
Guidance Title: TouchNet How-to Guide: Intro to uPay
PDF Version: intro_to_upay
Purpose
This process provides direction on navigating uPay within TouchNet.
Scope
This process applies to any University merchant who wishes to sell their products and/or events on TouchNet.
What is a TouchNet uPay?
TouchNet uPay is a new payment gateway standard to use with existing frontend systems that process events, non-traditional educational offerings, and other products and services. Schools/Units can easily integrate with uPay through existing TouchNet Ready Partners or a custom API (application program interface).
How uPay Works
Benefits
The TouchNet platform is higher-ed specific and is tailored to meet the unique needs of the University by:
- Providing a seamless, cost-effective eCommerce solution in a fully PCI compliant environment (reducing PCI scope for the School/Unit)
- Reducing the collection of cash, (physical) checks and wires
- Offering enhanced reporting
TouchNet Ready Partners
Customer Experience
When checking out, the customer will be directed to TouchNet uPay for secure credit card processing
The payment takes place within the TouchNet uPay environment
A receipt will be emailed to the customer
uPay offers simple yet robust reporting
Steps to launching a TouchNet uPay site
- Department fills out TouchNet uPay application and requires a MID to proceed.
- UW Merchant Services Team provides the (Dept/School/Unit) with information for the TouchNet Ready Partner set-up.
- Department coordinates set up with their Vendor/TouchNet Ready Partner.
- UW Merchant Services Team works with department to customize/brand site in the TouchNet Test environment and perform test payment transactions until successful.
- UW Merchant Services team moves site into Production environment.
- Merchant contacts their TouchNet Ready Partner to connect to Production environment uPay site.
- After successful test payment transactions in Production environment, uPay site goes live.
uPay Support Services Provided
- Pre-service consulting, setup and configuration, system training, testing, and ongoing support
- PCI compliance impact and training
For more information, contact the University of Washington Merchant Services Team at: pcihelp@uw.edu