What is TouchNet uPay?

Applicability: University of Washington

Guidance Title: TouchNet How-to Guide: Intro to uPay

PDF Version: intro_to_upay

Purpose

This process provides direction on navigating uPay within TouchNet.

Scope

This process applies to any University merchant who wishes to sell their products and/or events on TouchNet.

What is a TouchNet uPay?

TouchNet uPay is a new payment gateway standard to use with existing frontend systems that process events, non-traditional educational offerings, and other products and services. Schools/Units can easily integrate with uPay through existing TouchNet Ready Partners or a custom API (application program interface).

How uPay Works

This graphic depicts how uPay works, illustrating how the merchant communicates with the front-end system and the TouchNet environment

Benefits

The TouchNet platform is higher-ed specific and is tailored to meet the unique needs of the University by:

  • Providing a seamless, cost-effective eCommerce solution in a fully PCI compliant environment (reducing PCI scope for the School/Unit)
  • Reducing the collection of cash, (physical) checks and wires
  • Offering enhanced reporting

TouchNet Ready Partners

This image depicts the TouchNet Ready Partners the UW has / will work with (e.g.: Canvas, Handshake, Cvent, StarRez, etc.)

Customer Experience

This depicts the first step of the check out process from the POV of the customer.

When checking out, the customer will be directed to TouchNet uPay for secure credit card processing

When checking out, the customer will be directed to TouchNet uPay for secure credit card processing

The payment takes place within the TouchNet uPay environment

The payment takes place within the TouchNet uPay environment

A receipt will be emailed to the customer

This depicts a receipt which will be emailed to the customer after purchasing

uPay offers simple yet robust reporting

uPay offers simple yet robust reporting by accessing "Payment Search" under the merchant's uPay site

Steps to launching a TouchNet uPay site

  1. Department fills out TouchNet uPay application and requires a MID to proceed.
  2. UW Merchant Services Team provides the (Dept/School/Unit) with information for the TouchNet Ready Partner set-up.
  3. Department coordinates set up with their Vendor/TouchNet Ready Partner.
  4. UW Merchant Services Team works with department to customize/brand site in the TouchNet Test environment and perform test payment transactions until successful.
  5. UW Merchant Services team moves site into Production environment.
  6. Merchant contacts their TouchNet Ready Partner to connect to Production environment uPay site.
  7. After successful test payment transactions in Production environment, uPay site goes live.

uPay Support Services Provided

  • Pre-service consulting, setup and configuration, system training, testing, and ongoing support
  • PCI compliance impact and training

For more information, contact the University of Washington Merchant Services Team at: pcihelp@uw.edu