TouchNet How-To Guide

Use the login name starting with c20410. You will have been given login credentials in TouchNet when your account was created. 

Your UW NetID login and password will not work.

• Clear your browser cache and cookies
• Do not login with a bookmark, use the link above
• Open a new incognito or private window and use the link above
• Once your password has failed three times in a row, your account will lock.
• If you have not logged into TouchNet in more than 90 days, your account will automatically lock.

If you do not have TouchNet login credentials or have been locked out of your account, or you see an issue where it asks you to contact the administrator, please contact pcihelp@uw.edu

Touchnet TEST Environment

Only use this link if you have been given a separate Test system login. 

Please email pcihelp@uw.edu with your MID name or number, the store or site(s) they need access to, the access role or roles and their name and NetID. 

Every store or site must have an active manager from the department. Each user in TouchNet can have multiple roles across stores and sites.

uStores have the following roles available:

• Store Manager - full access, customization of the store and crea
• Fulfiller with Cancel/Refund Rights - ability to fulfill orders and issue refunds
• Accountant - view Marketplace financial reports for the store
• Point of Sale Attendant - can make in-person transactions on the store with a TouchNet terminal. (Any store must have Point-of-Sale enabled to use this.)

uPay Sites have the following roles: 

• Site Manager - full access, customization and refunding payments
• Payment Clerk - search for payments, cancel/refund payment  
• Accountant - view Marketplace financial reports for the uPay site - this role cannot refund payments

There are other roles available for the Payment Gateway and PayPath that are available for very active merchants. Please email pcihelp@uw.edu to ask about your eligibility.