If you do not find your question below or elsewhere on our website (TouchNet specific questions can be found on our How-To Guide), please email pcihelp@uw.edu.
- Can I charge convenience/service/surcharge fees?
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If you are interested in charging a fee for your credit transactions, please let us know at pcihelp@uw.edu
- What is a payment gateway?
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A payment gateway authorizes a credit card transaction for e-commerce transactions.
- My customer has provided me a four digit decline code from TouchNet. How do I tell what this means?
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A list of exception codes can be found here: https://secure.touchnet.net/help/ech/default.htm
Select “exception codes for hosted solutions” for credit card transaction code definitions.
- What is a chargeback?
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A reversal of a credit card payment coming directly from the bank.
- What is a MID?
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The Merchant Identification Number is the account number assigned to University merchants associated with processing credit cards.
- How do I find my MID?
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- This was the 10-digit number given to you when we set up your merchant account..
- MyFD
Look on the transaction line (03-49 / 03-51) - Merchant Services Fee Report
You can look up by budget and you'll see all MIDs associated with the budget - Processor reporting
Merchant Connect (Elavon) or ClientLine (FiServ/KeyBank) - MID is on the top of the statements
- Do you handle ProCard questions?
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We do not. Please reach out to procard@u.washington.edu for any ProCard questions or concerns.
- What types of fees are involved with taking credit cards?
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The current fee structure may be found here.
- What fees are returned to the merchant on a return transaction?
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- UW Merchant Fee
- Internal UW Merchant Fees are not returned.
- Elavon Processor Fees
- A transaction charge of $0.03 will occur for the return transaction.
- The previous Elavon transaction fee of $0.03 is not returned.
- The interchange fee(%) varies based on card brand used and transaction type.
- Cvent Fees
- Cvent registration fees are not returned.
- UW Merchant Fee
- Is it true American Express is more expensive to accept?
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Due to UW participating in the state contract with American Express, interchange fees are locked at 2.15% compared to an average of 2.25% for Visa and MasterCard. Elavon transaction fees are .03 cents for all cards, including American Express.
- I am having issues with my credit card terminal/reader. Who should I contact?
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For technical issues, contact Elavon's Premier Services line at 1-800-725-1245. For replacement or new terminal orders, contact pcihelp@uw.edu.
- How does our income get deposited into our budget
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The settlement data is received from our merchant acquirer Elavon. This data is used to create accounting entries which credit your designated budget. For more information contact bankrec@uw.edu.
- If I want to update the merchant budget information who should I contact?
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Email pcihelp@uw.edu with all updated information.
- How do I obtain reports for the fees we are charged
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The fee breakdown can be found in Workday as report R1257.
- How do I get access to my MID activity?
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MID activity can be found at merchantconnect.com.
- Where do I get reports for the revenue we receive through merchant services
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Revenue reports can be found here.
- Do you have an example template for departmental policy?
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Example Credit Card Handling Policy can be found here