The retention for email is based on the content of each individual email.
Emails that simply request or provide information are transitory and can be deleted as soon as a reply is given or received. Examples of transitory emails include emails that:
- Answer directional questions such as:
- "When is the test?"
- "What are your office hours?"
- "How do I apply for this program?"
- Provide generic information
- Contain information or links from a source such as a website, database, or content management system
Emails that inform decision-making or could potentially be relied upon legally or financially are substantive and must be retained as per an approved retention schedule. Examples of substantive emails include:
- Requests for a waiver or appeal
- Grade appeals or grievances
- Advising recommendations
- Address disciplinary and conduct issues
If you have questions about the retention for specific types of student communications, please contact us at 543.0573 or email@example.com.