The retention for email is based on the content of each individual email.

Emails that simply request or provide information are transitory and can be deleted as soon as a reply is given or received. Examples of transitory emails include emails that:

  • Answer directional questions such as:
    • "When is the test?"
    • "What are your office hours?"
    • "How do I apply for this program?"
  • Provide generic information
  • Contain information or links from a source such as a website, database, or content management system

Emails that inform decision-making or could potentially be relied upon legally or financially are substantive and must be retained as per an approved retention schedule. Examples of substantive emails include:

If you have questions about the retention for specific types of student communications, please contact us at 543.0573 or