Important Announcements

February 7, 2023 | Merchant Services Announcement – FY24 Rate Update

Greetings UW Merchants. 

As noted in our February 2nd digest, Merchant Services (OMS) would need to review our previously set FY24 Merchant Rates due to the internal feed error which occurred in the months of April and May 2022 (Amex only); and September, November, and December of this year.  All of you affected should have seen a refund in your January budget.

The new rates are as follows:

  • Transaction Fee:  $.15 (previously set at $.12)
  • Volume Fee:  .150% (previously set at .125%)

All other rates remain the same. 

Again, please accept our deepest apologies for having to revisit this decision.  If you have any questions, do not hesitate to reach out at

Kevin Doar

Director, Merchant Services


January 10, 2023 | Merchant Services Announcement – December Reporting Error

Greetings UW Merchants. 

In auditing our December merchant numbers, we believe there may be an internal error resulting in an overreporting of payment card transactions and volume. The external Key Bank/Fiserv online merchant statements appear to be correct. 

As soon as we have more information on the nature of the error and the correction, we will let you know.

If you have any questions, please email us at

Merchant Services Team