ProCard Overview

Important

  • The default ProCard single transaction limit is $4,999 and the monthly limit is $40,000. Email procard@uw.edu or add notes to the card application if your card or department's cards should have lower limits.
  • View the Allowable and Unallowable Expenditure list on the home page under Tutorials and Guides.
  • If purchasing exceeds the single transaction limit (default $4,999) or monthly limit, submit a UW Connect Card Services Form.

Topics                             

Workday

Workday is the online system for reviewing transactions and allocating charges to appropriate funding worktags and spend categories.

ProCard Cycle

The ProCard accounting cycle starts from the 1st day of the month to the last banking business day of the month (i.e.: 11/1-11/29 and 11/30-12/31)

Card Security

The ProCard should be treated with the same security as a personal credit card:

  • Keep the card secure: keep it with you or lock it in a secure place
  • The ProCard should be used only by the person to whom the card is issued (the cardholder) and should not be shared or lent to other staff.
  • Do not write any portion of the ProCard number down or share the number with others.
  • Only use reputable vendors
  • Do not give the ProCard number to a merchant to "keep on file". Sending copies of the front and back of your ProCard to vendors with whom you are doing business is discouraged. This practice opens a greater window of opportunity for fraudulent activity to be placed on the card.
  • Beware of requests for credit card information - These are email scams that can be very convincing as they attempt to extract account information from the recipient. Never reply to these email 'phishing scams'.
  • Please contact ProCard Office at procard@uw.edu if you ever have any questions or concerns regarding a suspicious email or phone call.
Cancelling a ProCard

When a cardholder leaves the UW, transfers department or the card is no longer needed, it is necessary to email all cancellation requests to procard@uw.edu. The card and viewing access will be cancelled but it is the cardholder's responsibility to destroy and dispose of the card.

Card Suspension or Closure

Cards that have ageing transactions that have not been verified may be suspended by the Card Services team. Please read the suspension and closure policy to learn more.

Lost, Stolen or Compromised Cards

Lost, stolen or compromised cards must be reported immediately to JP Morgan Chase. Then email the ProCard Office at procard@uw.edu validating the lost or stolen card has been reported to JPMC.

  • Inside the U.S.: 1-800-270-7760
  • International/Canada: 1-847-488-4441
Disputes

Dispute transactions are typically from suppliers you recognize. However, you do not permit the charge as it stands AND you first work with the supplier to rectify the situation. Disputed charges must be reported to JP Morgan Chase after attempting to work directly with the supplier. 

Some examples of disputed transactions that could post to your account:

  • Supplier did not charge the correct price
  • Supplier did not ship the correct product
  • Supplier mischarged your account

The ProCard office can be reached at procard@uw.edu for guidance.

JPMC Contacts:

  • Inside the U.S.: 1-800-270-7760
  • International/Canada: 1-847-488-4441
Fraud

Card fraud is the unauthorized use, or attempted use of a payment card. If you suspect fraud on your ProCard, immediately contact JPMC to report fraud and follow up with an email to procard@uw.edu. JPMC will immediately close your account and create a new account. The new card will be mailed to the address listed for the cardholder.

JPMC Contacts: