The Procurement Customer Service Team:
Facilitates and communicates efficient procurement strategies and practices to suppliers and university customers by:
• Resolving and analyzing complicated procurement questions and problems
• Providing procurement training to both staff and customers
• Treating and respecting all customers with dignity
• Assisting process partners and campus customers to navigate through financial systems and processes
• Providing answers to frequently asked questions
Triages your calls regarding:
Contact Procurement Customer Service
Call: (206) 543-4500
Phone Hours: 8:00 AM to 12:00 Noon and 1:00 PM to 4:30 PM, Monday thru Friday
Email: pcshelp@uw.edu
For Departments
How to Navigate Procurement Services for Specific Needs:
| Use Email Address For: | |
|---|---|
| apwires@uw.edu | Any invoices or inquiries from foreign suppliers not in eProcurement related to wire payments. Not for ACH. |
| epay@uw.edu | Suppliers who are not enabled in eProcurement submit invoices for manual eProcurement PO (not BPO invoices). Not for enabled eProcurement suppliers or UW departments to submit invoices. |
| eprocure@uw.edu | Department sends invoice reconciliation questions. |
| itin@uw.edu | Request an ITIN appointment for UW students and invited guests. |
| nratax@uw.edu | Any payments or inquiries related to foreign nationals and classified as a non-resident alien. |
| pcshelp@uw.edu | Supplier invoice inquiries, eProcurement (Ariba) assistance and all other inquiries not listed here. (See Procurement Customer Service Team information above) |
| purentry@uw.edu | General purchasing inquiries, sourcing requests, complex purchases and contracts that need review.( Does not include hotels, events and conferences, please use ariba modules for submission). |
|
Campus departments may send approved invoices to be processed for payment against PAS purchase orders.
(Note: General inquiries on the status of invoices paid using a PAS purchase order can be made using Procurement Desktop Reports - PDR, found at: http://finance.uw.edu/ps/tools-for-reconciling/pdr)
|
|
| subconx@uw.edu | Departments send approved foreign subcontract invoices. |
| ten99@uw.edu | 1099-Misc and other 1099 related inquiries. |
| vcontrol@uw.edu |
Vendor/Supplier set up and maintenance questions. |
For Suppliers
Contact Procurement Customer Service with inquiries for payment status, supplier registration, and all other inquiries. We look forward to hearing from you!
| Phone | 206-543-4500 |
|---|---|
| Fax | 206-685-8018 |
| pcshelp@uw.edu | |
| Campus Box | 354967 |
| Mailing Address | 4300 Roosevelt Way NE Seattle, WA 98105 |
For invoicing information, please see our Invoices page.
Procurement Services is located in the Roosevelt Commons West building at 4300 Roosevelt Way NE, Seattle, WA 98195.