Is it possible to increase the open balance I see on my Ariba order?
There is no way to adjust the items or the amount of the order in Ariba. A new order can be placed with the company for any additional commodity needed.
What is the process of getting my Open Balance closed in Ariba?
Make sure the order is no longer valid with the supplier, contact them to cancel the order. Once cancelled with the supplier, enter a comment on the order that the order is now closed and if possible, who you spoke with at the company. Then complete the Change/Close Oder Form with your request to have the order closed.
I used my Ariba order number over the phone but the order has no money in Ariba. Can I add to this order and how do I get the invoice paid?
The order cannot be adjusted for dollar amount or items so the balance cannot be added to that specific order. When the invoice arrives, have it processed for payment through Non PO.
If I make a return, how will the amount be credited back to the open balance?
You will need to work with the supplier to have a credit processed in Ariba for this order.
Where can I find the report for Open Balances in Ariba?
This report can be accessed by going to Manage and then selecting Reports.
Why doesn't the open balance in Ariba match the report in MyFD?
The report in MyFD is pulled from the previous day where Ariba is real time data.