Is there an exchange fee charged to foreign suppliers for Paymode payments?
Paymode does not charge a fee for the exchange rate. However, the supplier's bank might.
Can foreign suppliers enroll in Paymode?
Foreign suppliers can sign up for Paymode (ACH payments) if they have a U.S. bank account.
If they do not, then they are not eligible for Paymode at this time.
What do I do when I find a duplicate payment?
If you discover a duplicate payment for an order, contact Procurement Customer Service at pcshelp@uw.edu. Please include the date of the original and duplicate payments and the PO number(s) charged. We will assist you in getting a refund for the duplicate payment.
When are late payment charges paid?
According to the UW General Terms & Conditions (section 28), payment is not considered late if a check, warrant, or electronic transmittal notice has been mailed or issued within the time specified by the contract, or if no terms are specified, within 30 days from the date of receipt of a properly completed invoice, or goods, whichever is later.
Any late payment charges accrued on an invoice will be charged to the fund listed on the purchase order, and subject to buyer review.
Can the University send a check in foreign currency?
No, the University cannot send checks in foreign currency.
When can I pick up a check?
The front desk at Mailing Services is where checks can be picked up. People should only come to pick up a check after receiving a call that the check is ready. Please note, suppliers are not allowed to pick up checks. Only University of Washington employees or students working for departments may pick up checks.
My check was lost/stolen. How do I request a new one?
If you fear your check has been lost or stolen, please contact Procurement Customer Service at 206-543-4500 or email them at pcshelp@uw.edu. They will review the situation with you and get the process started for reissue.
Is it okay to ship to a home address?
This is generally discouraged, however during the pandemic certain accomodations were made for shipping. Please refer to your administrator for current protocol.
When should I consider inside delivery?
UW Procurement Services strongly recommends inside delivery for equipment weighing more than 100 pounds. Inside delivery includes uncrating, setting up the equipment at its intended location and removal of packaging debris. Inside delivery eliminates liability risks and is well worth the minor cost.
Here’s why: