A supplier is requesting additional payment details so that they can identify payments with Paymode-X - Who should the supplier contact?

Suppliers should contact Paymode-X Customer Support at 1-877-443-6944 with their Paymode-X Account ID. Suppliers can receive business payments from UW in the same AR file format they are familiar with from other payments. CTX - also known as an EDI 820 format - is a type of file format that Paymode-X can send through to a supplier’s bank account when the supplier has a Paymode-X Premium Membership. Suppliers can pull a file from their bank to load into their AR system, and use the details to post their payments automatically to an open invoice or account number.

What should I do if I need to return part of my order that we do not need?

You need to contact the vendor and arrange for returning the item. If a payment has already been made, you need request a refund. Often times the vendor will issue a RMA (Return Merchandise Authorization) or RGA (Return Goods Authorization) number to indicate their approval of the return.  User should request this number from the vendor if it is part of Vendor’s return policy, and reference this number on the shipping label and other related correspondence.

Can my department purchase (XYZ) from eBay using our Procard?

Procurement Services discourages purchases from eBay. When considering an eBay purchase, it is important to remember that you have no recourse if the item is received damaged or not in working condition, except eBay’s moderation between you and the seller. There is no guarantee in such a case that your money will ever be refunded. Also, many times these items come as is with no warranty. If the item breaks or stops working, your department is either out the money you paid or now looking for someone to fix it for an additional cost.

A UW employee paid for temporary housing (not on a lease) to a landlord on behalf of a student or another UW employee. How does a department reimburse the employee?

Process the reimbursement through Travel by creating an expense report (ER) in Workday.  Make sure to provide a Tax ID or published advertisement if a commercial lodging facility is other than a hotel.  For further questions, please contact Travel directly.  Note: For information on lease payments, please contact Real Estate.

Does the UW have a tax exemption certificate that exempts us from paying property taxes?

Under RCW 84.36.050, the UW, which includes UWMC, is exempt from property tax on real or personal property owned or used by the University in this state if used for educational purposes. Therefore, we do not have or need an exemption certificate.

However, if we are leasing, there may be a different set of rules, which depends on the type of lease. Please refer to the lease agreement between the University and supplier.

*Note: Harborview Medical Center (HMC) is not considered a UW entity for these purposes.