ProCard Cardholder Training — 12/12/2014
ProCard Cardholder Training — 12/05/2014
ProCard Administrator Training — 11/21/2014
ProCard Cardholder Training — 11/14/2014
ProCard Cardholder Training — 11/07/2014
NEEDS REVIEW: Why is the ReqReviewer on my approval graph?
This role is added to the approval graph for one of two reasons. Either the Non-Catalog order you have created is over the direct buy limit or the budget you are using does not have an Approver set up in Astra. Please contact eProcurement for additional information at pcshelp@uw.edu.
How are refunds and credits handled?
You need to work with both UW Accounts Payable and the supplier.
What should I do if I need to return part of my order that we do not need?
You need to contact the vendor and arrange for returning the item. If a payment has already been made, you need request a refund. Often times the vendor will issue a RMA (Return Merchandise Authorization) or RGA (Return Goods Authorization) number to indicate their approval of the return. User should request this number from the vendor if it is part of Vendor’s return policy, and reference this number on the shipping label and other related correspondence.
How do I set up a default budget number or default delivery address?
To set-up a default Budget Number and Ship To address for your user profile: